Implementing JIRA Service Desk users -

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I currently install an application that talks with GIRA to create a service desk case using Atlasian REST API. I am trying to do The problem I am facing is that the "user-user" and "service-desk-user" group can not create problems in the service desk project according to the new user set up API.

I'm guessing they are not being logged in through the "Portal Access" security level. Is it possible in some way through the API, or are there any other recommendations for making problems for the service desk?

As far as your interfaces should be aware, the way you want to interconnect the gap between the GERAS By making an issue through it, it would be like making any other ticket allowing users to create issues. How does the service manage the desk, if you have only given access to the customer portal, I do not believe that they will be allowed to create problems through any other interface.

Jirya Service Desk is a favorable way for you to accept a ticket from a customer. If you create tickets through a rest call, then you are bypassing the service desk and you call it directly to that dead server are doing.

First

You can do that for the project cum-user service Desk adds the ability to create issues on the project. Ensure that your role permitting scheme is accepting this and you should be able to make all the certified users able to make an issue for their project.

With this solution you will need to ensure that your environment is setup All new users created in Jira-user have been created, this should be done by default by you That it has not been changed by you or by other system administrators.

Make sure that if using this route, that session through to receive a session you are receiving sessions with your certificate token. 

  / rest / auth / 1 / session   
 second  
 create a local user in the example that you will make Use this interface as a service account. This would be ideal if you do not need to get certified in Jiro. Every issue created with this service will be made under this local account.  
 You will need strict code for this session authentication in your call to cumin.  
 Last Notes  
 However, I think if you were ready to write this service then you were required to prove it, else you would be with the cumin issue collector Could go. Which you can read here  
 Please tell me if you want some extra explanation, or if I have not answered your question completely.

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